FAQ

• The installation fee is 455 which include free unlimited data for a month.
• (NB) Any equipment installed on your premises is Edko Networks property and will be removed 3 months from the last time services has not been in use or if a term and condition broken.
• We require the installation fee, first month of service, and any applicable equipment fees due at time of install. The installation fee covers the standard equipment and labor costs for completing the installation.
• For locations where trees or terrain obstruct line of sight, we can sometimes overcome these issues by installing a tripod, which allows us to raise the equipment up to 20ft above the roof-line.
• For locations on the edge of the coverage area or in densely wooded areas, the use of a more powerful dish, called an extended-range dish, may be required in order to provide exceptional service
• Our customers have the option to either use Edko Network’s router (which if not in use for 3 months will be taken back)  or to provide their own personal router. A wireless router is required to provide WIFI connectivity throughout the location.
• After the installation is 100% done its considered that all term’s and conditions has been agreed on.
• For additional information, please contact our Sales Team at 030 394 1887

The speed you get depends on the data package of your choice. If you are experiencing slow speed, please upgrade your package.

• A valid speed test is one that has either been run from a laptop/PC directly cabled into the router or one that has run with the router completely bypassed (POE to laptop/PC). Bypassing requires the authorization of a new device on your account so this step cannot be completed without contacting our Technical Support Team.
• Wireless speed tests (cellphone, tablet, or anything connected via WIFI) are not considered valid as speeds within the home or office are subject to the wireless signals and local interference within that location. Wireless routers, access points, extenders, and other RF devices within the home can impact the accuracy of test results. Nextlink does not guarantee wireless speeds.
• Speed tests from gaming systems are also not considered valid as these devices run many internal applications that can skew results. In addition, some gaming devices are considered “legacy releases” and are no longer supported by the manufacturer with updates and patches to the operating system.
• Programs running in the background, such as automatic updates or drive synchronization, can cause degraded speed results. Speed tests that are run while your internet connection is in use elsewhere, such as on another device or an application within the device you are using, will only show you the remaining bandwidth available. For example, if you have a 20mbps plan and you are using 17mbps across your internal network, speed test results for a test run during that usage period will show to be around 3mbps.

• Fixed wireless customers will have a Cat6 cable coming from a wall plate into a small black or white POE (power over ethernet) box in order to power the equipment outside of the home. The POE comes with an AC power cable and features two ports, labeled POE and LAN. The cable from the wall plate will plug into the POE port. Another Cat6 cable is connected from the LAN port of the POE to a personal or managed router. Devices within the home can access the internet either by being cabled to the router or by connecting to the WIFI network.
• Fiber customers will have a fiber optic cable coming from outside the home into a media converter box, typically installed the house. The media converter comes with an AC power cable and features two ports, labeled Mini-GBIC (SFP) and 1000Base-T (LAN). The fiber optic cable from the outside will plug into the SFP port. A Cat5 cable is connected from the LAN port of the media converter to a personal or managed router. Devices within the home can access the internet either by being cabled to the router or by connecting to the WIFI network.