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    An Overview

    Fixed Wireless Internet equipment

    Learn more about the equipment that powers your internet.

     

    We have the Infrastructure.

    You get Fixed Wireless Internet thanks to 3 pieces of equipment
    • An outdoor antenna,
    • An antenna power supply, and
    • A Wi-Fi® gateway.
    Outdoor antenna

    The outdoor antenna is a receiver mounted outside your business or home. It uses a LTU wireless signal to provide high-speed broadband service through an Ethernet cable.

    Antenna power supply
    • Provides power to the outdoor antenna
    • Sends and receives broadband data from your Wi-Fi gateway
    • Plugs into a regular electrical outlet
    • Has 2 Ethernet connections on the back: 1 for the antenna wall jack and the other for your Wi-Fi gateway.
    Wi-Fi gateway
    • Provides wired and Wi-Fi internet to your business or home.
    • Plugs into a regular electrical outlet
    • Connects to the antenna power supply
    Note:

    You can connect your internet-ready devices through the Wi-Fi network or use the Ethernet ports on the back of the gateway.

    Edko Network FAQ’s

    EDKO NETWORK Enterprise Ethernet is generally available anywhere in Africa within the fixed line footprint of the access network, so if your site currently uses connection technology other than Fixed Wireless or Satellite there’s a good chance you’ll be able to upgrade to superfast dedicated fibre. Our sales and service delivery teams use a custom-built data lake to quickly determine availability for each address and, thanks to our direct relationship with nbn, can access a dedicated business team so we can get you connected as quickly as possible.

    A number of factors determine the monthly cost of nbn™ Enterprise Ethernet, including the zone of your site as specified by nbn, the service speed you select, and the contract term. Ask our sales team for a quote for your address today – you’ll be surprised how cost-effective superfast fibre connectivity can be!

    EDKO NETWORK Enterprise Ethernet delivers super-fast symmetrical speeds using dedicated fiber installed to each site alongside any existing nbn™ connection infrastructure. $0 air fiber installation is available at select locations, as determined by nbn. We use a custom-built data lake to quickly identify locations qualifying for $0 fibre installation and, thanks to our direct relationship with nbn, can escalate fibre infrastructure assessment requests to a dedicated business nbn™ team to ensure that we always secure the best outcome for our customers.

    Installation of dedicated fibre and a business grade Network Termination Device at your site by nbn technicians generally takes 1 – 7 days, depending on the location and complexity of the build. Our service delivery team has connected more nbn™ Enterprise Ethernet services than any provider in Australia and works directly with nbn to ensure that the transition to your new service goes smoothly. 

    One of the many advantages of nbn™ Enterprise Ethernet is that the dedicated fibre to your site can deliver from 10Mbps/10Mbps speeds up to 1Gbps/1Gbps without needing any infrastructure or equipment upgrades. We can quickly scale up your service speed to meet increased operational demand as your business grows.

    EdkoNet Business Basic Internet offers unlimited, uncrowded plans at a great price for small businesses and home offices looking for Internet a step above everyday residential plans without needing extended support hours or priority service restoration. 

    EdkoNet Business Plus Internet is built for businesses who simply cannot afford to be offline and need priority access to support and service restoration. Business Plus Internet includes enhanced 7 Day support from the 100% Africa EdkoNet Service Desk team during extended support access hours, enhanced nbn™ service restoration SLA, and a static IP address. 

    No problem! EDKONet offers a range of support and service restoration upgrades to suit your business requirements. Contact the EDKONet Sales Team for more information, or learn more about enabling your business with dependable fibre connectivity and enterprise grade support with nbn™ Enterprise Ethernet.

    Use these guidelines to help you select the right plan speed to meet your expectations:

    • nbn™ 50/20 Mbps speed tier plans suit 2-4 users streaming video, running multiple applications, or working from home.
    • nbn™ 100/40 Mbps speed tier plans accommodate multiple users actively online at the same time, using video conferencing, and downloading and uploading large files.
    • nbn™ 250/100 Mbps speed tier plans power cloud software solutions, high bandwidth applications, offsite backup, and large numbers of simultaneous users.
    • nbn™ Fixed Wireless Plus aims to deliver the maximum potential wholesale speed the network is capable of delivering at the time of use, however actual service speeds may be impacted by network congestion on the nbn™ Fixed Wireless network and no performance guarantee is offered.
    • nbn™ Enterprise Ethernet delivers symmetrical download/upload speeds from 10/10 Mbps to nearly 1000/1000 Mbps via a dedicated fibre connection built to your business.

    Speeds can be affected by factors within our control, such as the contention ratio of the service, and factors beyond our control, such as the content being downloaded by the end-user, your distance and the quality of the copper from the node or basement for services using FTTN and FTTB nbn™ connection technology, the location of your Wi-Fi router/modem, and the number of connected devices running through your router at the same time. 

    Actual speeds of FTTN/C/B services will be confirmed after connection. TasmaNet will provide remedies to customers not able to achieve expected nbn™ performance, including the opportunity to move to an alternate plan or to cancel the service within the minimum term without penalty.

    If your premises has previously been connected to the nbn™ broadband access network, standard connection takes 1-5 business days and is usually completed within the first 24 hours. New connections to the nbn™ broadband access network will require a connection appointment which is typically scheduled within 2 and 20 business days, dependent upon the availability of nbn™ technicians. We will confirm your nbn™ connection appointment after receiving your service application.

    No, all EDKONet Business Plus Internet plans have a $0 connection fee and can be cancelled any time by providing 30 days notice. If you are in a new development area and not already connected to the nbn™ broadband access network, a New Development Charge may also be applied by nbn Co. Any applicable charges will be itemised at checkout before you confirm your purchase.

    No, you can bring your own! Note that the EDKONet Service Desk team is not able to diagnose or provide support for hardware issues for non-EDKONet supplied equipment and may refer you to the manufacturer’s instructions for your modem.

     

    Two Modem options are available for purchase at a special discount price + $15 flat rate postage to anywhere in Africa:

    • D-Link DVA-2800 $199 Superior dual band Wi-Fi performance with full Gigabit Interface
    • D-Link DSL-G225 $99  N300 Wi-Fi performance with dedicated Gigabit Ethernet WAN port

    All Modems purchased from EDKONet are covered by the manufacturers’ warranty. 

    A static IP address is a fixed address assigned to a device that allows other devices to easily locate and connect to the device. Businesses use Static IP addresses to provide remote access to their network for workers outside the office and to deploy file hosting on a central network server. EDKONet Business Plus Internet plans include a static IP address as standard. A static IP address can be added as an optional upgrade to Business Basic Internet or Home Internet plans.

    Contact the 100% Australian EDKONet Service Desk team between 8:00AM and 8:00PM  7 days a week by calling +233 30 394 1887 .

    Just contact our customer care.

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